Every Guest Message, an Effortless Five-Star Experience

Percy handles guest messages so you can handle… literally anything else.

Consistent, personal, property-specific replies—delivered instantly and available 24/7—so guests feel cared for always

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AI That Feels Like an Upgrade, Not a Trade-Off

Percy Never Sleeps
(But You Should)

24/7 replies that sound like you, even at 3 AM. With timezone differences, office hours and other tasks it can be difficult to get guests the answers they need when they need them. Percy isn’t restricted by any of those, he answers instantly.

Guest Care
That Scales

More guest messages answered. Same “wow,” but with less caffeine. With Percy, you can scale your business without sacrificing speed, quality, or that personal touch guests love.

More Personal,
Not Less

Your thoughtful care, Amplified. Automated doesn’t have to mean “Bleh”. Percy is trained to keep your service sharp, personal, and reliably fast. No boring robo responses here.

Instant Helpful Replies

Guests have questions, soooo many questions and when replies feel slow, it costs you—bad reviews, extra stress, and hours of your time every week. But the alternative isn’t great either. Generic bots that spit out off-brand “smart replies” – “Dear Guest, Thank You For Inquiry”-- don’t win five star reviews.

Percy Messaging responds instantly with real, property-specific answers—so guests feel helped, not handled

ANSWERS
FOR YOU
automatically

Phone showing Percy app

KEPT IN CHECK

Percy won’t offer midnight pool parties or free ponies… unless you’re cool with it. You can see and even approve every message Percy sends, you train the responses to fit your brand and guidelines.

BUILT FOR YOUR PROPERTY

Each property has its own custom knowledge base, not a generic ‘all in’ one bot. Percy answers specifically for each door and each door is totally customizable.

SMART ESCALATION

Most guest messages are simple and handled instantly by Percy. When a message isn’t, Percy knows to stop and escalate it. You stay in the loop and guests stay happy.

Easy to setup
Easy to maintain

Take a quick look at how Percy works behind the scenes—A simple glimpse of hosting made easier.

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Getting Started is Easy — Just Four Steps

1

Create Your Account

Choose a Username and Password for yourself, we can easily create multiple accounts for other employees as well.

2

Import Listing URL & Add Percy as a Co-Host

Add your Airbnb or VRBO listing URL and add Percy as a Co-host. That’s it Percy can start. If you want to make Percy more helpful drop in guestbooks, house manuals, FAQs, etc so Percy learns your properties inside and out.

3

Test Drive

Ask questions, see Percy’s replies, and make sure he’s on brand. Fine tune and adjust if needed.

4

Sit Back & Breathe

Flip the switch and let Percy handle the inbox.

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What People Say About Us

Customer

"Percy has completely changed how we handle guest messages. Replies go out instantly, everything stays on-brand, and our team finally has time to focus on the big stuff again. Guests keep commenting on how attentive we are."

Magical Adventure Homes
Property Manager

Hospitality doesn't have to mean burnout. Percy
gives you back your time and keeps guests happy

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Got Questions? Want a Demo?
Percy’s Got People For That

Sometimes you just need a real person — we’ve got a whole team of them, shoot us a message and we will respond in 1–2 business days.